Frequently Asked Questions
Everything you need to know about shopping with Ristoss
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How do I return an item?
We offer a 30-day return policy. Items must be in their original condition and packaging. Please contact our support team to receive a return authorization and shipping label.
What payment methods do you accept?
Ristoss accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to most major international destinations. Please note that customs duties and taxes may apply depending on your country's regulations.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is safe and secure.